It’s a Saturday morning, late April, we are in Michigan. My 9am client is a bride. When I stepped outside to leave for work, I was shocked!! It had snowed about 8 inches during the night. My first thought was my client. This is not the weather for a wedding day! How will she react?
She walked in the salon, I met her at the door. She said, “It’s a beautiful morning! Can you believe it snowed? My photographer called and said he had some great ideas for pictures! I’m so excited!
Best bride ever!! We had so much fun that morning. The pictures she sent me later were beautiful. And of course, her hair looked amazing!
How do you get a bride like that? Granted, she was unique. I believe the short time we had together, before that day, played a role in how the appointment turned out. As the stylist, if you do everything in your power to break the communication barriers and get your bride in a safe place, by that I mean relaxed and secure, the two of you can take on anything the day of the wedding. Here are some ideas that might help.
- Phone consultation before any appointments. This conversation helped me to know what kind of bride she was going to be. Is she excited? Nervous? A perfectionist? It also gave her time to get to know me.
- Pictures. I always encouraged her to send pictures. This quickly told me what she wanted on her special day. I could also work out any potential problems with her choices. The biggest challenge is getting their look out of their head and onto their head. If you have this approach, you will work hard to bridge that gap. It’s not about what you think will look good, she already knows, you just need to get on board.
- Practice. This was non-negotiable. I personally booked this appointment. It needed to be scheduled when I would not be exhausted or stressed from a full day of work. The bride needs to feel she has all of your attention and you should never feel rushed.
- Follow-up conversations. I always made a point to call the bride a couple of times before the wedding day. How was she feeling about the style she picked. Does she have any questions or concerns? Let her talk out any issues before she sits in your chair on her special day.
- Wedding day attitude. I sincerely believed my attitude had a direct bearing on how the appointment would go that day. I made sure to meet her at the door with a big smile. If she’s coming with a gaggle of people, make them all feel welcome. It was my responsibility to keep her calm and happy while she was with me. Again, this is her day, not yours!
- Care package. A bride loves this! A small bag with a travel size hairspray and hairpins or bobby pins. I gave it to the bride but had a short training session with one of the girls in the wedding party. I showed her how to use the pins. Any potential problem areas. I also included my cell phone number in case they needed to call. (I never got a call!) This tells the bride she doesn’t have to worry.
I never had a bridezilla! I had some unique situations; the bride who canceled the wedding the morning of, the bride who had zero opinion about what she wanted; the bride who was so stressed she could not make any decisions. There was just a handful of negative situations. In fact, many brides became clients. One in particular later moved out of state but would come back twice a year to have me cut her hair!
A bride needs you! Be confident. Be relaxed. You’ve got this!! If you need more pointers, I’m here to help.
Have fun, my friends! Enjoy making people feel good about themselves and look amazing on their special day!!